Last Updated: November 2025
These Terms & Conditions (“Terms”) govern the use of the services, equipment and facilities provided by SimPark (“the Club,” “we,” “us,” or “our”). By booking, purchasing or participating in any of our services, you acknowledge that you have read, understood and agreed to be bound by these terms.
SimPark operates an indoor facility in Maresfield, UK which includes a Golf Simulator, Static Base Flight Simulator as well as Full Motion Race Simulators. We provide simulator hire, coaching, events, and membership services.
1.BOOKING & PAYMENT
1.1 All bookings must be paid in full at the time of reservation unless otherwise stated.
1.2 Prices may change at any time; however, confirmed booking will not be affected by price adjustments.
1.3 You must provide accurate and up to date contact information when making a booking. Please refer to website for up to date memberships and pricing. Only the number of guests permitted under your membership plan may accompany you. Additional guests incur fees.
2. CANCELLATION & RESCHEDULING
2.1 Cancellations must be made at least 24 hours before your scheduled session.
2.2 If SimPark must reschedule a booking due to circumstances beyond our control, we will make all reasonable efforts to offer an alternative session at the earliest convenience.
3. HEALTH AND SAFETY REQUIREMENTS
3.1 You must be at least 18 years old to book any simulator.
3.2 Minors may use the simulators only under direct supervision of a parent, guardian or authorised adult member.
3.3 Individuals with certain medical conditions (including but not limited to motion sickness, epilepsy, heart conditions, or pregnancy) should consult a physician before participating. Participation is undertaken at your own risk.
3.4 Please see our consent and waiver form for details
4. USE OF EQUIPMENT
4.1 All simulator equipment is professional-grade and must be used responsibly.
4.2 SimPark reserves the right to charge for any intentional damage, misuse, or failure to follow safety or operational instructions.
4.3 We may terminate your session immediately, without refund, if your behaviour is unsafe, disruptive, or likely to damage the equipment or facility.
5. MEMBERSHIP TYPES, ACCESS AND USAGE
5.1 Out of office hours access is provided through the SimPark mobile app. You must enable location services and use the key icon within the app to unlock the building. Please close the door securely upon entering.
5.2 Important: The car park barrier closes at 00:15am and reopens at 5:00am. You must vacate the premises and car park before the barrier closes.
5.3 Membership tiers, benefits, and pricing are detailed on our website.
5.4 By completing the induction process, you confirm that you understand how to operate the equipment safely and are aware of all fire exits and fire extinguishers.
5.5 Access to all simulators is subject to availability and requires advance booking. An induction is required before first use.
5.6 SimPark reserves the right to limit booking frequency to ensure fair usage. The daily fair-usage limits are:
• RacePark: up to 120 minutes per day
• GolfPark: up to 180 minutes per day
• FlightPark: up to 240 minutes per day
5.7 While we aim to keep all simulators available during operating hours, availability cannot be guaranteed due to maintenance, private events, or unforeseen circumstances.
5.8 Late arrivals will result in reduced session time without compensation.
5.9 Food and beverages are not permitted in the simulator area.
5.10 Reservations are on a first come, first served basis and subject to availability.
6. CANCELLATION & NO-SHOW POLICY
6.1 Cancellations must be made at least 24 hours before your scheduled session.
6.2 Excessive no shows or late cancellations will result in booking restrictions or suspension of membership privileges.
6.3 No credit or refund is provided for missed sessions.
7. FACILITY RULES
7.1 Customers must use the simulator equipment responsibly and follow all safety instructions.
7.2 Use of the facility is entirely at your own risk.
7.3 Only facility approved golf balls may be used unless otherwise permitted. Marked balls, dirty equipment, or inappropriate footwear may damage screens or surfaces and may result in charges.
7.4 Clean, indoor appropriate footwear must be worn. Muddy or spiked shoes are not permitted.
7.5 Members are responsible for any damage caused by misuse, negligence, or failure to follow rules & t&c.
7.6 If your session is disrupted due to equipment malfunction or power loss, we will make responsible efforts to reschedule your session.
7.7 SimPark is a strictly no smoking and no vaping facility, including all indoor and outdoor areas on the premises.
7.8 Alcohol is not permitted on the premise and customers are not to use any simulator under the influence of alcohol or any other substance.
7.9 SimPark is strictly a no pets facility.
8. SAFETY & ASSUMPTION OF RISK
8.1 Use of the simulator equipment involves inherent risks, including impact injuries.
8.2 By using the facility, you voluntarily assume all risks associated with simulator activities.
8.3 SimPark is not liable for injuries or damage to personal property except in cases of gross negligence.
8.4 Physical activity is required for simulator use; you accept all associated risks, including potential health issues and injuries.
8.5 All users are encouraged to maintain personal accident insurance.
8.6 CCTV is used for safety, monitoring and security. By entering the premises, you consent to being recorded. Footage may be used for investigations or handed to authorities if required. Recordings are stored securely and automatically deleted after a reasonable retention period.
9. LIABILITY
9.1 All activities are undertaken at your own risk.
9.2 SimPark is not liable for:
• Injuries resulting from failure to follow instructions or safety rules.
• Loss or damage to personal belongings.
• Delays, interruptions, or reduced session time caused by technical issues (although we will attempt to offer reasonable rescheduling where appropriate)
9.3 Nothing in these terms limits our liability for death or injury caused by gross negligence.
9.4 Guests are responsible for any damage they cause and will be required to cover the cost of a repair or replacement.
10. DATA PROTECTION
10.1 SimPark collects and processes personal data to manage bookings, membership and communications.
10.2 Your information will be stored securely and will not be sold.
10.3 Data is only shared with third parties where required by law
10.4 SimPark may take photos or video footage on site for marketing purposes. If you do not wish to appear in any such material, please email [email protected]
11. CONDUCT
11.1 We reserve the right to refuse entry or terminate a session without refund if a customer
• Behaves abusively towards staff or other customers
• Poses a safety risk
• Damages or attempts to damage equipment
• Fails to meet the health or age requirement.
• Appears to be under the influence of alcohol or illegal drugs
12. GIFT VOUCHERS
12.1 Gift Vouchers are valid for 12 calendar months from the date of purchase.
12.2 Vouchers are not redeemable for any other services.
12.3 Gift vouchers are non refundable.
13. CAR PARK
13.1 Parking spaces are available for customer use at the front of the premises.
13.2 SimPark is not liable for any accident, loss, theft or damage occurring in the carpark.
13.3 The on-site electric vehicle charging points are reserved strictly for commercial use and may not be used by customers.
14. ADDITIONAL SERVICES – COACHING, EVENTS & PRIVATE HIRE
14.1 Coaching sessions are booked separately from simulator time.Cancellations must be made at least 48 hours in advance to avoid forfeiting the session.Coach availability is not guaranteed.
14.2 Events and private hire require deposits or full payment in advance. Cancellations less than 72 hours before the event may not be eligible for credit or refund.
15 CHANGE TO THESE TERMS
15.1 SimPark may update theses terms at any time.
15.2 The most recent version will be available on our website and available on request at our premises
16. CONTACT For any questions complaints or support please contact –
[email protected]
SimPark (GolfPark , RacePark or FlightPark)
Unit 9b Ashdown Business Park Michael way Maresfield TN22 2DU